Pro account FAQs

How do I access my Pro account?

When you first created your Pro account, you received a welcome email. Within this email, you’ll find a link that allows you to access your Pro account at any time. We’d suggest saving it to your favourites! Alternatively, you can use the ‘Log In’ button at the top of the homepage.

What can I do in my Pro account?

Lots of things! You can:

Track the progress of your students’ tests and training, and evaluate their level.
Get licences via the online shop, download quotes and enroll in a course.
Contact your students
Access brochures and other documents (e.g. invoices, proposals)

Getting started

For a quick overview of how your Pro account works, you can visit our Getting Started section. It’s available in the drop-down menu next to your name in the top-right corner.

How can I group and manage my students?

If you wish, you can create groups of students. Just click ‘Manage students’ in the menu bar, then click ‘Group students +’ on the left-hand side and follow the steps.

How can I invite my people to test the product?

You can invite as many people as you like to test our courses. The test is completely free and comes with a certificate of completion, level assessment, and satisfaction questionnaire. To invite someone new, simply:

Click ‘Add students’ and then ‘Launch free test’ on the Pro account homepage.
Complete the form.
Your invitee will then receive an invitation from you via email.

How do I buy new licenses?

If you’d like to get a quote or buy licenses, just follow these steps:

Click the ‘Shop’ button in the top-right of your screen, select the relevant account and then choose the course of your choice.
You can then select your subscription and finalise your purchase. (Note that single upfront payments receive a 10% discount.)

How do I assign licenses?

To assign licenses, simply click ‘Add students’ and then ‘Assign licenses’ on the Pro account homepage, then fill out the form.

How can I access student profiles and track their progress?

If you like, you can follow your students’ progress, and access both their learning and administrative data. In the ‘Manage Students’ section, you’ll find two tabs: Administrative and Pedagogical. Find the name of your desired user and then click on it for more info. To find a name quickly, you can use the search bar at the top of the page.

Can I get a learning report?

You can access learning reports which include information such as attendance rate and training time over a given period. Go to the ‘Ḿanage Students’ section, click ‘Create Report’ and the fill out the form. You can create reports for both students and groups.

How can I find my documents (invoices, purchase orders etc.)?

Quotes, invoices and purchase orders can all be found in the ‘Account Management’ section under ‘Documents’.

I don’t want to receive monthly reports. How can I deactivate them?

You can choose which notifications you don’t want to receive by email (including reports, satisfaction questionnaires, reminders and student updates). Just visit the ‘Account Management’ section and customize your preferences in the ‘Notifications’ section.

How do I edit a student profile?

First, you’ll need to find the student name using the search bar and then click on it. Then edit their profile by clicking on the little pencil icon next to their name.

Can I add an HR supervisor to my Space?

Yes! Just visit the ‘Manage Students’ section and click the ‘Add HR Supervisor’ button.

How can I resend a lesson or a correction to one of my users?

First, you’ll need to find the student by entering their name in the search bar. After clicking on their name, scroll down to the bottom of the page and you’ll see the ‘Resend lesson’ and ‘Resend correction’ buttons.

Can I get help with funding for staff training?

If you’re a French company, Gymglish Gold is eligible for the French CPF (Compte Personnel de Formation) using the CPF code 162808. For any supporting documents required to help with your request for funding, just email support@gymglish.com.

I assigned a license to someone by accident. How can I fix it?

To remove a license assigned by mistake, find the student profile using the search bar and then click ‘Cancel order’ next to the relevant subscription.

This license will then become available again (with its duration calculated from the date it was first assigned).

How can I see a student’s level?

You’ll need to ask that your student shares their learning data with you. First, find the student using the search bar and click on their profile. Then click on ‘Request Pedagogical Data’. The student will then receive an email in which they can decide whether or not to give you access.