How can i direct your call
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定义
How can I direct your call?: 您要转接哪里？
示例
- "Cindy : Delavigne Corporation, Cindy speaking, how can I direct your call?"
- "Brian : Delavigne Corporation, Brian Jones speaking, how can I direct your call?"
练习 1
"What do you want?"
From the list below, select the expressions which could replace this question in this context, and which are more polite.
There may be more than one correct answer!
From the list below, select the expressions which could replace this question in this context, and which are more polite.
There may be more than one correct answer!
"What do you want?"
From the list below, select the expressions which could replace this question in this context, and which are more polite.
There may be more than one correct answer!
From the list below, select the expressions which could replace this question in this context, and which are more polite.
There may be more than one correct answer!
The question "how can I direct your call" is a polite and efficient way to discover the reason why a caller is on the line. You are essentially asking whom they would like to speak with. You will then learn the purpose of the call.
This idiom is not appropriate here. To "get at something" is to "suggest" it, "hint", or "imply it". Example: "Are you sure you want to eat that chocolate? -What are you getting at? Do you think I'm fat?".
This is a good way to ask someone the purpose of their call. It is polite and friendly: much better than Wendy's rude question! "How can I help?" (or "how can I help you") is frequently heard in shops and in the customer support context.
This construction does not make sense here. We would ask "who's next?" if we had a queue of customers to serve, and were not sure who was the next person in line. It does not make sense when talking to one person on the telephone.
练习 2
Can I take your order please?
Which of the following questions could replace this one, keeping the same meaning and tone?
There may be more than one correct answer!
Which of the following questions could replace this one, keeping the same meaning and tone?
There may be more than one correct answer!
Can I take your order please?
Which of the following questions could replace this one, keeping the same meaning and tone?
There may be more than one correct answer!
Which of the following questions could replace this one, keeping the same meaning and tone?
There may be more than one correct answer!
This question is generally asked when calling a large group with many departments. It shouldn't be used by a restaurant worker taking a customer's orders.
This is a good phrase to replace "can I take your order please?".This question politely asks the customer what they would like to eat.
The question "what do you want?" is too aggressive and rude to use when talking to a customer. People working in the service industry need to be more polite, or they may lose their jobs!
This is an incorrect answer. It's appropriate for angry kennel owners however.
进一步了解…
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