Opening hours
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定义
(Our) opening hours (are 8am to 7pm): （我们的）营业时间（是早上八点到晚上七点）
示例
- "If you would like information on Musical Store locations and opening hours, press 1."
练习 1
Which button should the following callers press to find out the information they need?
a) I want to know where my order is! I should press .
b) I need to find out if the Musical Store in my town is open on Mondays. I should press .
c) I'm calling to apply for a job at Musical Store. I should press .
a) I want to know where my order is! I should press .
b) I need to find out if the Musical Store in my town is open on Mondays. I should press .
c) I'm calling to apply for a job at Musical Store. I should press .
Which button should the following callers press to find out the information they need?
a) I want to know where my order is! I should press 2 1.
b) I need to find out if the Musical Store in my town is open on Mondays. I should press 1 2.
c) I'm calling to apply for a job at Musical Store. I should press 3 3.
a) I want to know where my order is! I should press 2 1.
b) I need to find out if the Musical Store in my town is open on Mondays. I should press 1 2.
c) I'm calling to apply for a job at Musical Store. I should press 3 3.
1 2: This is the right choice here: the caller should press "2". The message tells us, "to track the instrument you have ordered, press 2". To "track" means "to find", "to follow" or "to locate" in this context, so "to track an order" is to learn where that order is (in the warehouse, in transit, delivered, etc.).
1 1: This is not the best choice here. If you press "1", you will receive "information on Musical Store locations and opening hours". This means that you will learn where the shops are, and what time you can visit them.
1 3: Button 3 should be used "for all other requests, or to talk to an operator". This is not the best choice here, since there is a specific button which would better answer the caller's question here: button 2!
2 1: 1 is the right button to press here. We are told that "information on Musical Store locations and opening hours" can be accessed by pressing 1. "Opening hours" are the times that a store or shop is open to the public, so this is the appropriate choice here!
2 2: This isn't the best choice here. This caller does not want to "track their order", or find out where their purchase is.
2 3: Button 3 should be used "for all other requests, or to talk to an operator". This is not the best choice here, since there is a specific button which would better answer the caller's question here: button 1!
3 3: This is the best choice here. This caller wants to make a request which has not been mentioned by the customer support robot, so they should press 3. We hear that "for all other requests, or to talk to an operator", 3 is the magic number! "All other requests" are questions which have not specifically been mentioned previously. An "operator" in this context is an employee who deals with telephone calls.
3 1: This is not the best choice here. If you press "1", you will receive "information on Musical Store locations and opening hours". This means that you will learn where the shops are, and what time you can visit them.
3 2: This isn't the best choice here. This caller does not want to "track their order", or find out where their purchase is.
练习 2
Which button should the following callers press to find out the information they need?
a) I want to know where my order is! I should press .
b) I need to find out if the Musical Store in my town is open on Mondays. I should press .
c) I'm calling to apply for a job at Musical Store. I should press .
a) I want to know where my order is! I should press .
b) I need to find out if the Musical Store in my town is open on Mondays. I should press .
c) I'm calling to apply for a job at Musical Store. I should press .
Which button should the following callers press to find out the information they need?
a) I want to know where my order is! I should press 2 1.
b) I need to find out if the Musical Store in my town is open on Mondays. I should press 1 2.
c) I'm calling to apply for a job at Musical Store. I should press 3 3.
a) I want to know where my order is! I should press 2 1.
b) I need to find out if the Musical Store in my town is open on Mondays. I should press 1 2.
c) I'm calling to apply for a job at Musical Store. I should press 3 3.
1 2: This is the right choice here: the caller should press "2". The message tells us, "to track the instrument you have ordered, press 2". To "track" means "to find", "to follow" or "to locate" in this context, so "to track an order" is to learn where that order is (in the warehouse, in transit, delivered, etc.).
1 1: This is not the best choice here. If you press "1", you will receive "information on Musical Store locations and opening hours". This means that you will learn where the shops are, and what time you can visit them.
1 3: Button 3 should be used "for all other requests, or to talk to an operator". This is not the best choice here, since there is a specific button which would better answer the caller's question here: button 2!
2 1: 1 is the right button to press here. We are told that "information on Musical Store locations and opening hours" can be accessed by pressing 1. "Opening hours" are the times that a store or shop is open to the public, so this is the appropriate choice here!
2 2: This isn't the best choice here. This caller does not want to "track their order", or find out where their purchase is.
2 3: Button 3 should be used "for all other requests, or to talk to an operator". This is not the best choice here, since there is a specific button which would better answer the caller's question here: button 1!
3 3: This is the best choice here. This caller wants to make a request which has not been mentioned by the customer support robot, so they should press 3. We hear that "for all other requests, or to talk to an operator", 3 is the magic number! "All other requests" are questions which have not specifically been mentioned previously. An "operator" in this context is an employee who deals with telephone calls.
3 1: This is not the best choice here. If you press "1", you will receive "information on Musical Store locations and opening hours". This means that you will learn where the shops are, and what time you can visit them.
3 2: This isn't the best choice here. This caller does not want to "track their order", or find out where their purchase is.
进一步了解…
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