Choose all of the true statements from the list below.

There may be more than one correct answer!

Trey says that he likes to read.

Bruno asks Trey if he can understand what he is saying, to which Trey replies "I read you loud and clear". This is not a reference to Trey actually "reading" something. It is a phrase which derives from radio code used by the military to scale the quality of a radio transmission. This expression is used to indicate that something is understood, or very clear.

Bruno stresses the importance of keeping existing clients happy.

Bruno says "the most important thing about customer service is maintaining a solid relationship with our clients". He then reinforces this by asking Trey to repeat the Customer Service motto, "the customer is always right". This means that he wants the relationship between the Delavigne Corporation and its clients to stay strong.

Bruno is unconcerned about future clients.

Bruno says "Even as we try to improve sales and reach new markets, our customer base must remain both loyal and satisfied." To "reach" new markets means to "gain access" to new markets and sell to new customers. Bruno wants to attract future clients (=he is concerned about future clients) without forgetting Delavigne's existing clients.

Bruno wants everyone to wear hats at work.

Bruno says he needs someone who can "wear several hats". This actually means that he needs someone that can carry out a range of different roles. It does not literally mean that Bruno wants Trey to wear many hats. It would make it rather difficult to answer all those phones if he wore hats all the time

Bruno is looking for someone who can do many things at once.

Bruno says "we need someone who can multi-task". To "multi-task" means to carry out "multiple" or "many" tasks at the same time.

Read you loud and clear

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