Englisch - Deutsch Übersetzung von How can i be of assistance
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Übersetzung & Definition
How can I be of assistance?: Wie kann ich Ihnen behilflich sein?
Beispiel
- "My name is Trey, how can I be of assistance?"
Übung 1
"How can I help you?"
From the list below, select other appropriate ways to begin a conversation with a customer in a professional context.
"What do you want?" -->
"What can I do for you?" -->
"How can I be of assistance" -->
"-I'd like to make a special request... -I can take care of that for you, sir."
Now select other appropriate ways of offering to do something for a customer in a professional context.
"Let me deal with that" -->
"I can sort that out for you" -->
"I can make that for you" -->
From the list below, select other appropriate ways to begin a conversation with a customer in a professional context.
"What do you want?" -->
"What can I do for you?" -->
"How can I be of assistance" -->
"-I'd like to make a special request... -I can take care of that for you, sir."
Now select other appropriate ways of offering to do something for a customer in a professional context.
"Let me deal with that" -->
"I can sort that out for you" -->
"I can make that for you" -->
"How can I help you?"
From the list below, select other appropriate ways to begin a conversation with a customer in a professional context.
"What do you want?" --> Inappropriate 1
"What can I do for you?" --> Appropriate 2
"How can I be of assistance" --> Appropriate 3
"-I'd like to make a special request... -I can take care of that for you, sir."
Now select other appropriate ways of offering to do something for a customer in a professional context.
"Let me deal with that" --> Appropriate 4
"I can sort that out for you" --> Appropriate 5
"I can make that for you" --> Inappropriate 6
From the list below, select other appropriate ways to begin a conversation with a customer in a professional context.
"What do you want?" --> Inappropriate 1
"What can I do for you?" --> Appropriate 2
"How can I be of assistance" --> Appropriate 3
"-I'd like to make a special request... -I can take care of that for you, sir."
Now select other appropriate ways of offering to do something for a customer in a professional context.
"Let me deal with that" --> Appropriate 4
"I can sort that out for you" --> Appropriate 5
"I can make that for you" --> Inappropriate 6
1 Inappropriate: This is the correct answer. "What do you want?" is an inappropriate way of speaking to someone in most contexts, professionally or personally. It is considered impolite and too direct.
1 Appropriate: This is not an appropriate way of asking a question to a customer.
2 Appropriate: "What can I do for you?" is a suitable alternative to "How can I help you", and is a very common way of offering help to a customer.
2 Inappropriate: This is not an inappropriate way of beginning a conversation with a customer.
3 Appropriate: "How can I be of assistance?" is an appropriate way of starting a conversation with a customer. "Assistance" is a synonym for "help". It is a good alternative to "What can I do for you?" and "How can I help you?".
3 Inappropriate: This is not an inappropriate way of offering to help a customer.
4 Appropriate: This is the correct answer. "To deal with (a problem)" is to attempt to resolve a problem or attend to it. Saying "let me deal with that" is a way to communicate to someone that you are going to help them.
4 Inappropriate: This is not an inappropriate way to begin a conversation with a customer.
5 Appropriate: This is correct. "To sort out (a problem)" is a common phrasal verb meaning to resolve a problem or to organize something. In the dialogue you've just heard, Becky offers to organize a special in-flight meal for Mr. Delavigne. She is going to "sort it out".
5 Inappropriate: This is not an inappropriate way of offering to do something for a customer.
6 Inappropriate: This is the correct answer. "I can make that for you" doesn't make sense in this context. The verb "to make" is generally reserved for creations, constructions etc: I made a cake, I made a mistake. The verb "to do" however, is generally used to describe actions performed in a more general sense. For example: -Can you help me reserve a flight? -I can do that!
6 Appropriate: This is incorrect. Remember that the verbs "to make" and "to do" are different in English. In this context, "I can do that for you" would be an appropriate choice.
Übung 2
Listen to the audio, then fill in the blanks with the missing terms.
Thank you Delavigne , my name is Trey, how can I be ?
Listen to the audio, then fill in the blanks with the missing terms.
Thank you for calling Delavigne customer service , my name is Trey, how can I be of assistance ?
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