Englisch - Deutsch Übersetzung von How can i help you
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Übersetzung & Definition
How may I help you? How can I help you? Can I help you?: Wie kann ich Ihnen helfen? Kann ich Ihnen helfen?
What can I do for you?: Was kann ich für Sie tun?
Beispiel
- "How can I help you? Philip : Hi, I need to change a flight date."
- "Welcome to Randy's Pet Store. How can I help you?"
- "Teller : Good morning sir, how can I help you?"
- "Steve : Hello PlasterCard, Steve speaking, how can I help?"
- "How can I help? Are you feeling under the weather?"
- "Welcome back to the land of the living! What can I do for you?"
- "Philip : Katie, how can I help you?"
- "How can we help you? Customer : Uhh, do you guys sell juice?"
- "Well, how can I help you, Mr. President?"
- "Pharmacist : How can I help you, sir?"
- "Operator : Musical Store customer support, how can I help you?"
- "How can I help you Mrs.."
- "How may I help you? Brian : Hello there."
- "How can I help ya?"
- "How can I help you, Mr. President?"
- "How can I help you today?"
- "How can I help make your home safer?"
- "Brian : Can I help you sir?"
- "Station employee : Yes young man, how can I help you?"
Übung 1
Polly asks Luna: "So what do you need?". This question has an informal tone.
Which of the following questions could replace this one in a more polite context?
Which of the following questions could replace this one in a more polite context?
Polly asks Luna: "So what do you need?". This question has an informal tone.
Which of the following questions could replace this one in a more polite context?
Which of the following questions could replace this one in a more polite context?
This question can be friendly, sarcastic or condescending depending on the context and tone. However, this question is probably in inappropriate in a polite exchange such as the one between Polly and Luna.
This expression is NOT polite. "What's your problem?" is a hostile construction, and indicates that the speaker is unhappy or angry about something.
This expression is very informal, and inappropriate in a professional or polite context. It is typically used in situations where the speakers know each other very well. If this is not the case, the expression signals an impatience or irritation on the part of the person asking the question.
This is the best choice here. "How may I help you?" expresses the same idea as "what do you need?" but in a more professional, polite way.
Übung 2
Horatio answers the phone by saying "It is I". This is an uncommon way of answering the telephone, although it is technically grammatically correct.
From the list below, choose the best way to answer the telephone in a professional context.
Check all the answers which apply. There may be more than one correct answer!
From the list below, choose the best way to answer the telephone in a professional context.
Check all the answers which apply. There may be more than one correct answer!
Horatio answers the phone by saying "It is I". This is an uncommon way of answering the telephone, although it is technically grammatically correct.
From the list below, choose the best way to answer the telephone in a professional context.
Check all the answers which apply. There may be more than one correct answer!
From the list below, choose the best way to answer the telephone in a professional context.
Check all the answers which apply. There may be more than one correct answer!
This is an appropriate way to answer the telephone in a professional setting.
This is not the best way to answer the telephone in a professional setting. To answer with your last name is very informal, and then to ask "what's the problem?" implies that there is a "problem" which is not necessarily the case.
This is an appropriate way to answer the telephone in a professional setting.
This is not the best way to answer the telephone in a professional setting. To answer by saying "it's me" is very informal, and quite unclear if the speaker is unknown by the caller. To then ask "what's up?" is even more informal.
Übung 3
In this conversation, Polly uses several expressions commonly used when speaking on the telephone.
From the list below, choose the expressions which might replace those in the dialogue while maintaining the same tone and meaning.
1. How can I help you? -->
2. May I ask who's speaking? -->
3. Hold the line, please. -->
From the list below, choose the expressions which might replace those in the dialogue while maintaining the same tone and meaning.
1. How can I help you? -->
2. May I ask who's speaking? -->
3. Hold the line, please. -->
In this conversation, Polly uses several expressions commonly used when speaking on the telephone.
From the list below, choose the expressions which might replace those in the dialogue while maintaining the same tone and meaning.
1. How can I help you? --> Can I be of any assistance? 1
2. May I ask who's speaking? --> With whom am I speaking? 2
3. Hold the line, please. --> Stay on the line please. 3
From the list below, choose the expressions which might replace those in the dialogue while maintaining the same tone and meaning.
1. How can I help you? --> Can I be of any assistance? 1
2. May I ask who's speaking? --> With whom am I speaking? 2
3. Hold the line, please. --> Stay on the line please. 3
1 Can I be of any assistance?: "Can I be of any assistance?" is a question that could very well replace Polly's question "How can I help you?". Another option here might be "How may I assist you?" which is also very close to Polly's original question in tone and meaning. Polly might also say "How can I direct your call?" which is often asked by secretaries or switchboard operators responsible for transferring calls to different departments.
1 Are you looking for something in particular?: This question would likely be asked by a salesperson or clerk in a retail store. This question might be asked to someone browsing who seems interested by the store's products. On the telephone, this question isn't commonly asked, as callers are generally interested in speaking with "someone" and not looking for "something".
1 Is there anything else I can help you with?: This question might be asked on the telephone, however the presence of the term "else" indicates that an original question or query has been taken care of. In other words, Polly might ask this question to Dr. Badguy after she had already helped him with another problem or question. "Is there anything else I can help you with?" is never the first question asked on the telephone.
1 May I take a message?: This question wouldn't be asked first on the telephone. Polly might ask if Dr. Badguy wants to leave a message after informing him that Bruno Delavigne is not available.
2 With whom am I speaking?: "With whom am I speaking?" is a polite, formal way to ask the identity of a caller. The question asked by Polly in the dialogue is more common but less formal. Another option is "May I ask who's calling?".
2 From which society are you?: In English, the term "society" is never used to refer to a company, corporation or enterprise. Furthermore, Polly is asking for the caller's name, not where they work.
2 Who is this?: "Who is this?" is too informal to be used in a professional context. This question might be asked if Polly were irritated or angry with the caller, however there is no indication that this is the case.
2 Please state your name and business.: "Please state your name and business" is a formal request, however it is also extremely cold, and quite rude! This request might be made by a very old and mean nurse who really frightens people.
3 Stay on the line please.: "Stay on the line" is synonymous with Polly's statement, "please hold the line". Both statements are requests for the caller to hold or wait while a transfer is made, or when a delay is necessary.
3 Don't go anywhere, please.: This wouldn't be said on the phone. This statement is usually made when speaking to someone in person.
3 Don't quit, please.: The verb to "quit" isn't used in this context. Although "to quit a job" does express the sense of "leaving" or "stopping", the verb can't be used to ask someone "to stay" or specifically to "stay on the line".
3 Can I hang up on you?: Polly wouldn't ask if she could "hang up" on the caller, which means to end the conversation (by placing the telephone receiver on the cradle).
3 Please patient an instant.: The term "patient" is never used as a verb. Also, we rarely ask people to wait "an instant". We generally say "wait a moment", "wait a minute" or "wait a second".
Übung 4
"What do you want?"
From the list below, select the expressions which could replace this question in this context, and which are more polite.
There may be more than one correct answer!
From the list below, select the expressions which could replace this question in this context, and which are more polite.
There may be more than one correct answer!
"What do you want?"
From the list below, select the expressions which could replace this question in this context, and which are more polite.
There may be more than one correct answer!
From the list below, select the expressions which could replace this question in this context, and which are more polite.
There may be more than one correct answer!
The question "how can I direct your call" is a polite and efficient way to discover the reason why a caller is on the line. You are essentially asking whom they would like to speak with. You will then learn the purpose of the call.
This idiom is not appropriate here. To "get at something" is to "suggest" it, "hint", or "imply it". Example: "Are you sure you want to eat that chocolate? -What are you getting at? Do you think I'm fat?".
This is a good way to ask someone the purpose of their call. It is polite and friendly: much better than Wendy's rude question! "How can I help?" (or "how can I help you") is frequently heard in shops and in the customer support context.
This construction does not make sense here. We would ask "who's next?" if we had a queue of customers to serve, and were not sure who was the next person in line. It does not make sense when talking to one person on the telephone.
Übung 5
Can I take your order please?
Which of the following questions could replace this one, keeping the same meaning and tone?
There may be more than one correct answer!
Which of the following questions could replace this one, keeping the same meaning and tone?
There may be more than one correct answer!
Can I take your order please?
Which of the following questions could replace this one, keeping the same meaning and tone?
There may be more than one correct answer!
Which of the following questions could replace this one, keeping the same meaning and tone?
There may be more than one correct answer!
This question is generally asked when calling a large group with many departments. It shouldn't be used by a restaurant worker taking a customer's orders.
This is a good phrase to replace "can I take your order please?".This question politely asks the customer what they would like to eat.
The question "what do you want?" is too aggressive and rude to use when talking to a customer. People working in the service industry need to be more polite, or they may lose their jobs!
This is an incorrect answer. It's appropriate for angry kennel owners however.
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