Why has Bruno written this e-mail to Luna?

There may be more than one correct answer! Choose all that apply.

To inform Luna of the creation of a new customer service department.

To ask Luna to announce the new company changes to the rest of the staff.

To condemn outsourcing practices in foreign markets.

To assign Luna the task of recruiting a manager for a new department.

To request that Luna fire the current customer service representatives working at Delavigne.

Why has Bruno written this e-mail to Luna?

There may be more than one correct answer! Choose all that apply.

To inform Luna of the creation of a new customer service department.

This is one of the main reasons for Bruno's message to Luna. Bruno writes about the development of a new customer service department, and the hiring of a head manager for this new department.

To ask Luna to announce the new company changes to the rest of the staff.

Bruno never asks Luna to give the news of the new department to the rest of the staff.

To condemn outsourcing practices in foreign markets.

Bruno mentions in his e-mail he prefers not to outsource customer service work to other departments, however this is not the reason for his e-mail to Luna, nor is he actually "condemning" outsourcing. He is actually stating his preference not to outsource this department to a foreign country.

To assign Luna the task of recruiting a manager for a new department.

This is one of the purposes of Bruno's e-mail to Luna. In the second paragraph of his message, he writes that it will be Luna's responsibility to select the new head of the customer service department, although Bruno reserves the right to approve or disapprove of Luna's decision.

To request that Luna fire the current customer service representatives working at Delavigne.

Bruno never asks Luna to fire anybody in this e-mail. Bruno assures Luna that nobody will be laid-off (or fired), and that Delavigne isn't downsizing, however this expresses that nobody will in fact be fired. Bruno also writes that the current hotline representatives working at Delavigne will be absorbed by the new customer service departments, which means that they will be a part of the new customer service department. In this context, "to absorb" means to integrate or incorporate.

Excerpt: Therefore, I have decided to create a customer service department here at the San Francisco office.
Naturally, we'll be needing a manager for this team: his or her responsibilities will include fielding phone calls, training and managing the staff of this new department. I'd like you to get started and schedule some interviews.

Condemn meaning in English

Definition

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